Existing patients

It is usually preferable to email rather than phone with any questions you may have following your appointment. Please complete the online form here. If you would like to speak to one of our clinicians in between your scheduled appointments for some clinical advice, then please call us and our team can book you a 10 minute advice phone call $50.00 with a Practitioner.

All our blood testing is done by the Pathology labs. As soon as your results are available they will be reviewed and commented on by one of our clinicians. These will be discussed with you at youre follow up appointment, if not sooner depending on your results. 

Women really vary with how they respond once they start HRT. Some women find they feel better quickly whereas for other women it can take three months to feel the full effects. It is worth persevering with any treatment you are given for three months before deciding how it suits you.

Some women do develop breast tenderness initially which often settles. Some women do experience some bleeding which usually settles within the first few months. 

If you are still experiencing symptoms after three months then it may be that the dose or type of HRT needs to be changed.

The majority of women are seen again around three months after their initial appointment and their clinician will advise when to have any further follow ups. To obtain a prescription from us you will need to be seen annually. You will need to have an appointment every 2 years to remain as an existing patient. If you have not been seen in over 2 years you will be booked in as a new patient at the cost of a new appointment.

Some types of progestogens can lead to some bloating and lower abdominal discomfort. This usually settles within a few months. If you have symptoms that worsen or any symptoms you are concerned about then you should either contact us or your GP.

It is very common for women to have irregular and even sometimes heavy bleeding when they start HRT or when they increase the dose of oestrogen in the HRT. This can take 3 to 6 months to settle.

If you have bleeding that worsens or does not improve after this time, then you should contact us at the clinic or your GP as further investigations may be necessary.

The clinician will email you a letter, outlining what was advised during the consultation, usually within 7-10 days. Your GP will also be emailed a copy of this letter, unless you have said you prefer for your GP not to be contacted.

We will be working on you receiving your blood results as an email with a comment from your clinician explaining what the results mean. Otherwise they will be discussed prior to youre follow up appointment. This usually comes at a different time to your letter.

Patients visiting us in the clinic will usually have their prescriptions sent to a pharmacy nearby.

Virtual or phone consultations during which your medicine has been prescribed. Your perscriptions will be sent to your pharmacy of choice.

Pharmacys will charge $15 for your perscription, unless  advised otherwise.

Repeat prescriptions should be requested through the website. You will be charged $30 for the clinicians time for your repeat prescription.

Request a repeat prescription.